Refund & Cancellation

1. What You Are Paying For

A Roohly Subscription grants access to specified features of the Platform for a specified period. It does not purchase a match, a response, an introduction, an engagement, or a marriage. No refund will be issued on the ground that a Member received no response, found no suitable match, or did not marry.

2. General Rule

Subscription fees are non-refundable once the Subscription has been activated and the paid features have become available to you, save as set out in Section 3 below.

3. Circumstances in Which a Refund May Be Granted

A refund of the amount paid may be granted where:

• Duplicate charge — you were charged more than once for the same Subscription. Refund of the excess will be made in full.
• Failed activation — payment was deducted but the Subscription was not activated and we are unable to activate it. Refund in full.
• Cooling-off — you request cancellation within 48 hours of purchase and have not used any paid feature. Refund in full, less any payment-gateway charge that is non-recoverable.
• Extended platform failure — the Platform is materially unavailable for a continuous period exceeding 72 hours due to a fault attributable to us. We will, at our election, extend the Subscription period or grant a pro-rata refund.

4. Circumstances in Which No Refund Will Be Granted

• Termination or suspension of your account for breach of the Terms of Service or Community Guidelines;
• Voluntary deactivation or deletion of your account by you;
• Dissatisfaction with the number, quality, or responses of other Members;
• Change of mind after paid features have been used;
• Failure to use the Subscription during its term;
• Marriage, engagement, or withdrawal from the search during the Subscription term.

5. How to Request a Refund

Email info@roohly.com with your registered email address, transaction reference, date, amount, and the ground relied upon. We will acknowledge within 3 working days and decide within 10 working days.

6. Method and Timing

Approved refunds are made to the original payment method only. Processing by the payment provider or issuing bank typically takes a further 7–14 working days, which is outside our control.

7. Cancellation of Renewal

Where a Subscription is set to renew, you may cancel renewal at any time before the renewal date through your account settings. Cancellation prevents future charges; it does not refund the current term, and you retain access until the end of that term.

8. Price Changes

We may change prices at any time. Changes do not affect a Subscription already purchased for its current term.